Steel Supply Services — After-Sales & Custom Solutions | Xin Wugang Steel

After-sales Service

Full-cycle support from inquiry to delivery — and beyond.

After-sales Service

One Issue. One Owner. Full Resolution.

Unlike suppliers who route after-sales issues through a shared inbox or call centre, every Xin Wugang Steel customer has a dedicated after-sales contact. If a problem comes up after your goods arrive, that one person owns it from first report to final resolution — verifying the issue against your order and coordinating directly with you, the mill and our quality team on next steps.

  •  Post-Delivery Quantity And Quality Dispute Handling
  •  Material, Appearance And Specification Verification
  •  Certificate Reissue And Documentation Re-Export
  •  Direct Contact Throughout Resolution — Not A Shared Inbox

    +86 19863513853

    [email protected]

    Return due to buyer's reason

    Buyer bears return logistics and storage costs. Processed, cut or damaged material cannot be returned.

    Return due to supplier's reason

    Xin Wugang Steel bears full return logistics and handling costs.