Chinese Our Services
Full-cycle support from inquiry to delivery — and beyond.
Full-Cycle Service
At Xin Wugang Steel, our service commitment covers every stage of the supply process — from initial inquiry and order confirmation through to shipment, delivery and post-delivery support.
1. Pre-Sales Consultation
Multilingual account managers advise on grade, standard and spec selection, with samples, mill visits and fast FOB/CIF/DAP quotes available on request.
2. Order Tracking
A dedicated coordinator tracks your order against the mill’s schedule, with regular production updates and a pre-shipment check of your Mill Test Certificate.
3. Logistics & Shipment Service
We arrange multi-port container, bulk or breakbulk shipping with export-grade packing, full customs documentation, and prompt delivery of your Bill of Lading and shipping papers.
5. Full-Cycle Service Support
From material selection and customization to production, shipment, and after-sales support, we provide reliable full-process steel supply solutions.
Dedicated Account Handling
One contact. Full responsibility.
Unlike suppliers who route inquiries through a shared inbox or call centre, every Xin Wugang Steel customer is handled by a dedicated account contact. Your assigned contact manages your order from confirmation through to delivery — coordinating with the mill, logistics team and documentation department on your behalf.
This means faster responses, fewer handoffs and a single person who knows your order history and requirements.
Order confirmation and mill scheduling
Shipping documentation (MTR, CoO, packing list, commercial invoice)
Customs and export paperwork coordination
Delivery tracking and ETA updates
Post-delivery quantity and quality support Custom Supply Solutions
We provide comprehensive steel customization solutions for global clients, covering custom dimension, cutting, special grade, surface finish, special packaging and non-standard metal products.
01
Send us your grade, standard, dimensions, surface treatment, quantity, trade terms, and special requirements. Drawings are welcome for custom-shaped products. Our team will review your needs and provide a formal quotation with specifications and lead time.
02
All customized parameters — tolerance, surface, test requirements — are double-checked, and both sides confirm the Proforma Invoice to lock all custom technical terms. Production is arranged at cooperative qualified steel mills, with intermediate inspection for size, surface and chemical composition carried out according to your requirements.
03
Cutting, slitting, polishing, coating, marking, and other processing are completed as required. After final inspection, we provide MTC and shipping documents, then arrange export-grade packaging and shipment to your designated destination.
04
We keep tracking your order after goods arrival, accept feedback on customized items, and offer continuous technical support.
